Refund policy
Last Updated: November 6, 2025
At Created to Create (and Mustard Seed by Agnes), every item is made with care, prayer, and purpose. Because each piece is custom printed just for you, we do not keep inventory on hand, which means we can’t accept returns or exchanges due to size, colour preference, or change of mind.
We want every order to bring joy and encouragement, so if something isn’t right, we’ll gladly help make it right.
1. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To help us resolve it quickly, include the following in your message:
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Your order number
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Clear photos of the issue
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A brief description of what happened
Once reviewed, we’ll arrange a replacement or refund at no cost to you.
2. Items Not Eligible for Return
Because our products are made to order, we’re unable to accept returns or exchanges for:
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Incorrect sizes (please refer to the size charts before ordering)
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Change of mind or buyer’s remorse
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Colour variation between your screen and the printed product (minor variations are normal in print-on-demand)
3. Refunds
Approved refunds will be processed to your original payment method. Please allow 5–10 business days for your bank or card provider to complete the transaction.
4. Lost or Missing Orders
If your package hasn’t arrived after the expected delivery time:
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Check your tracking number for updates.
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Contact your local postal carrier.
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If it’s still missing, reach out to us,. We’ll do our best to locate or replace it.
5. Our Promise
We’re a small, faith-driven business, and your satisfaction means a lot to us. We handle each situation with honesty, care, and grace. If something goes wrong, please contact us. We’re here to help make it right.